Eastern Equity's Privacy Policy
We are covered by the Federal Privacy Act and its National Privacy Principles (NPP's), which set out standards for the collection, use, disclosure and handling of personal information.
Personal information is essentially information or an option about a living individual whose identity is apparent or can reasonably be ascertained from the information or opinion (e.g. a name and address)
Our Privacy Policy applies to any personal information we collect, use or disclose after 21 December 2001
How and why we collect your personal information
We collect personal information either directly from the relevant individuals or indirectly from third parties.
For example, an insured may not only provide us with information on themselves for the purpose of obtaining our services but also on other insureds who they represent. We may also obtain personal information from past insurers, witnesses to claims, and publicly available sources etc.
We collect personal information to be able to provide our various services.
These include - INSURANCE BROKING, claims management, other forms of insurance services, personal accident and illness insurance.
We also use it to help develop and identify products and services that may interest clients, conduct market or customer satisfaction research, develop, establish and administer alliances and other arrangements with other organisations in relation to the promotion, administration and use of our respective products and services. For more information about our services please contact us.
How we use and disclose your personal information
We do not use or disclose personal information for any purpose that is unrelated to our services and that you would not reasonably expect (except with your consent).
We have a duty to maintain the confidentiality of our client's affairs, including personal information. Our duty of confidentiality applies except where disclosure of your personal information is with your consent or compelled by law.
We usually disclose personal information to third parties who assist us or are involved in the provision of our services.
For example, in arranging and managing your insurance needs we may provide information to insurers, other insurance intermediaries, our advisers such as loss adjusters, lawyers and accountants, and others involved in the claims handling process.
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use or disclose information.
If the required personal information is not provided, we or any involved third parties may not be able to provide appropriate services.
What we expect of you and Third Parties we deal with
When you provide us with personal information about other individuals, we rely on you to have made them aware that you will or may provide their information to us, the purposes we use it for, the types of third parties we disclose it to and how they can access it (as described in this document). If it is sensitive information, we rely on you to have obtained their consent to the above. If you have not carried out either of these things, you must tell us before you provide the relevant information.
If we give you personal information, you and your representatives must only use it for the purposes we agreed to.
Where relevant, you must meet the requirements of the National Privacy Principles as set out in the Privacy Act 1998, when collecting, using, disclosing and handling personal information on our behalf.
You must also ensure that our agents, employees and contractors meet the above requirements.
Security of your Personal Information
We endeavour to protect any personal information that we hold from misuse and loss, and to protect it form unauthorised access, modification and disclosure
For example, we maintain physical security over our pager and electronic data stores premises, such as locks and security systems. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to computer systems.
Transfer of Information Overseas
We may transfer your personal information overseas where it is necessary to provide our service. For example, we sometimes use the Internet to collect and process information. In addition, some insurers are based overseas and we need to provide your personal information to them to arrange your cover. In most cases, we only do this with your consent
Opting Out
If we send you any information about services or products, or you do not want us to disclose your personal information to any other organisation (including related body corporate) you can opt out by calling our Privacy Officer (see details below)
How to Contact Us
If you wish to gain access to your personal information, or you want us to correct or update it, or you have a complaint about a breach of your privacy, or any other query relating to our Privacy Policy, contact our Privacy Officer during business hours on:
| Mail : |
Eastern Equity Insurance Brokers Bray House 60 Hutt Street ADELAIDE SA 5000 |
| Telephone : | (08) 8215 0088 |
| Fax : | (08) 8359 2177 |
Any query or complaint can be submitted either by telephone or in writing to our Privacy Officer care of the above address.
We will respond to your query or complaint as soon as possible and will try to resolve any complaint within five working days. If this is not possible, we will contact you within that time to let you know how long we estimate that it will take to resolve your complaint. Any unresolved complaints should be referred to the Privacy Commissioner.